Thank you for participating in our Health iPASS payment service. We have addressed our most frequently asked questions below. If you require further assistance, please contact our Patient Finance office at 720-858-7550.
Health iPASS FAQs
Q: How do I change my card on file? 
A: To change your current card on file you must swipe the new card on the Health iPASS kiosk located in the clinic.
Q: What happens if the card I have on file declines for any reason?
A: The card is no longer valid. You will need to swipe the card again the next time you are visit your clinic.
Q: If a payment is scheduled to process on a certain date, what happens if I select the option to “PAY NOW”?
A: If you opt to ‘pay now’ your payment will post to your account within 24 hours. However, we do encourage you to allow the system to process your payment as indicated in the email you received to avoid potential duplicate payments on your account.
Q: Should I decide to “PAY NOW” will my current card on file be used to process future payments?
A: Yes.
Q: How often will I need to swipe my card that I wish to keep on file?
A: Once for shots (until the card expires) and each time for an Office Visit.
Q: Can I have more than one card on file?
A: No. This option is not available at this time.
Q: Does CAAC Staff have access to my card information that is on file?
A: No, your card information is securely stored within the Health iPASS System and is not available to anyone.
Q: If I require technical support for any issues with my Patient Portal, who should I contact?
A: Contact Health iPASS Support at: 855-484-4727
