APPatient: Your patient portal mobile app.
After scheduling your telehealth appointment, follow these steps to ensure your visit is successful.
Step 1: Make sure your patient portal is active
After the receptionist confirms your email address and phone number, you will receive an email with a link to log in to the patient portal. If you already have access to your patient portal, you can skip this step.
Step 2: Download the app
If you haven’t already, download the app from the App Store or Google Play for use on your iPhone (iOS12 and above) or Android device (v. 7.0 and above). When downloaded, log in to the app using your username and password.
Step 3: Prepare for visit
Your provider may ask you to complete forms or upload information to your patient portal. You should complete this step before it’s time to join the visit.
Step 4: Join the video visit
At the time of your appointment, you will receive an email and text message to join the video call with your healthcare provider. You will have 10 minutes to log in to the APPatient app, confirm your last name and date of birth, and click “Join Video Visit.” When prompted, be sure to allow access to your camera and microphone.
Step 5: Talk to your provider
During your call, you have the ability to switch between your front and back camera. You can also use your phone’s flashlight. If you get disconnected, simply log back into the app and re-join the call.
FAQS for Patients
What is the practice URL?
https://caac.ema.md
What is my APPatient username?
Your APPatient username is the same as your patient portal username. If your patient portal was activated by the practice, your username will be the email address we have on file. If you forgot your username, please contact the practice for assistance.
What is my APPatient password?
We do not have the ability to see your password. If you forgot your password, please use the “Forgot Password” link on the sign in page. If you have trouble with the “Forgot Password” link, please contact the practice for assistance.
Can I use my patient portal to access a telehealth appointment for my spouse or child?
Unfortunately, each patient must have a unique account to access telehealth services through the patient portal.
Do I need to be connected to Wi-Fi for my visit?
Telehealth visits can be conducted using a moderate to strong cellular connection if a Wi-Fi connection is unavailable or weak.
Can I access my telehealth visit through a web browser instead?
Yes, you can sign in to your patient portal through a web browser if that is your preference. We recommend using Chrome or Firefox for the best experience. You may experience connectivity issues if using Safari or another web browser.
