We have received many questions since Colorado’s Stay-At-Home order was announced.
Colorado Allergy & Asthma Center locations are still open during normal hours for Allergy Injections as we are deemed an essential business. You can find our hours here. Thank you.
Due to the severity of the threat posed by COVID-19, and for the protection of our staff and patients, we have made the very difficult decision to modify the scope of our services until further notice. Our hope is that by making these changes, we will help support public health initiatives and slow the spread of infection in order to prevent our hospital system from becoming overloaded.
We will be honoring certain patient appointments via telemedicine and phone consultation at this time. If you have an appointment between now and April 30th, you will be called to either reschedule your appointment, or you will be provided phone or telehealth details.
As of Monday, 3/23/2020 we will be seeing only the following patients in our offices:
Patients who receive Immunotherapy (Allergy Injections)
- Please note our Allergy Injection hours remain as posted for now, but may be subject to change.
- We are attempting to hold the 9-10am hour for our patients over 65 years of age. We ask that you kindly do your best to honor this change.
- In addition, we are following Social Distancing guidelines in all of our Allergy Injection / Reception Areas. Please maintain a distance of more than 6 feet from all other patients and staff.
- As well, we ask that you please come alone for your shots, if you need to bring a family member, please cap this at 1 member (child with parent/guardian).
Fasenra, Xolair, or Nucala Injections being given in our offices, will continue.
Any high-risk patient who are identified after talking to a CAAC provider or staff member on the phone.
We will be operating with limited staff members, so please be patient when calling into our clinics or visiting us in person. If you have a question for us, please leave a clear message and we will call you back, in a timely manner. We ask that you not leave multiple messages for us. Multiple messages only slow down the process of answering your questions.
Our focus is always on the safety of our patients, families, and our staff. CAAC’s goal is to continue to serve you and our staff during these very challenging times. Through the change we have recently adopted, and your understanding, we can work together to overcome this difficult time. We thank you for your continued patience and flexibility.
Please note, we are holding the 9-10am hour for patients over 65 years of age to receive their allergy injections.
We ask that all patients respect this guideline and if you are under 65 years of age to obtain your injection at another time. Injection hours have not changed at this time and can be found here for all of our 12 clinics.
As a reminder, we are following Social Distancing guidelines in all of our Allergy Injection / Reception Areas. Please maintain a distance of more than 6 feet from all other patients and staff. As well, we ask that you please come alone for your shots, if you need to bring a family member, please cap this at 1 member (child with parent/guardian).
During this difficult time, we pledge to share updates with you as quickly as possible, with full transparency and, as always, with your safety foremost in mind. Nothing is more important to us than your safety, and we are doing everything we can to ensure the well-being of our patients and employees when you are treated in our office. CAAC is following State and Federal guidelines to control spread of COVID-19. We want to meet and exceed guidelines as we work with our patients. We have therefore instituted the following policies in addition to our post from 3/11/2020.
(NOTE: As you know, this is a rapidly changing environment. We will continue to update our website blog as frequently as possible.)
WHAT WE ARE DOING
CAAC will be adhering to Social Distancing guidelines.
In an attempt to decease the large volume in our Immunotherapy (Allergy Injection) Reception areas you may experience a wait time for entry.
We ask that you please come alone for your shots, if you need to bring a family member, please cap this at 1 member (child with parent/guardian).
While gaining assistance from the front desk or other areas outside of the exam room and shot area, we ask that you also adhere to social distancing guidelines and maintain a distance of 6 feet or more between yourself, other patients and our staff.
Your care team may be wearing masks to help prevent transmission (not because they are sick) and we are also disinfecting surfaces multiple times per day as well as performing good hand hygiene. We have also removed chairs and reading materials from our reception areas and exam rooms in an effort to follow transmission guidelines.
Due to a high call volume, we are posting the following FAQs to further address our patient’s questions and needs:
I have to come in for my shot/appointment but I’m not feeling well, can I still come in?
In an effort to keep everyone safe, if you suspect you have been exposed to Coronavirus / COVID-19 or if you are experiencing similar symptoms (fever over 100.4, cough, shortness of breath), we ask that you stay home. Please contact your clinic to discuss your shot schedule or rescheduling your appointment. We are asking those over 65 years of age or with diabetes, cardiac problems, or immune diseases to call about your appointment prior to coming in.
In addition, the Colorado Dept. of Public Health strongly advises all recent visitors and residents of Eagle, Summit, Pitkin, and Gunnison counties to minimize social contact. This would mean you would need to postpone shots and/or visits 14 days. Please refer to the CDPHE website for exact guidelines and restrictions.
I would like extra refills of my prescription; can you call some in for me?
If you would like extra prescription refills on-hand at this time we ask you to call your pharmacy directly, but please understand the pharmacy may have limited supply. CAAC is approving one extra refill at this time. If your insurance doesn’t allow for additional refills, you may incur extra cost to you as the patient.
Is CAAC conducting testing for the Coronavirus?
We are not testing for Coronavirus / COVID-19 in our facilities. If you have questions about testing sites and availability, please consult the Colorado Department of Public Health site.
When can I come in for my shot?
We are proceeding with our regular shot hours at this time which can be found here.
Is it safe for me to travel?
The health and wellness of Colorado Asthma & Allergy Center patients and staff is always our highest priority. Authorities at the Centers for Disease Control and Prevention (CDC) report that the general population is at low risk for serious complications from Coronavirus exposure. Many of our patients may be at a higher risk for complications from Coronavirus because of their respiratory or immunologic disease state. We are providing the following updates:
IMPORTANT—If you have a fever:
- Remember, that a fever at this time is defined as a temperature of 100.4 or greater.
- Use an accurate thermometer if you feel feverish or sick and write your temperature down.
- If you have an ACTIVE FEVER, contact our office by phone before coming into the clinic for an allergy shot or visit.
What we are doing in all of our offices:
- Daily review and updates (if necessary) of current standard of care protocols from the CDC and Colorado Department of Public Health.
- Daily review of concerns and questions received from patient phone calls.
- Frequent sanitation of common areas with approved disinfectants.
- Treating those that are ill and identifying appropriate care needed. Reviewing with questions of fever, cough, shortness of breath or recent travel. (Please note we are not currently testing for COVID-19)
How to best protect yourself:
- Take your prescribed medications daily. Do not miss a dose, this is a time for strict compliance.
- Frequently wash your hands with soap and water for 30 seconds.
- Cover your nose and mouth with your elbow fold when you cough or sneeze.
- Do not shake hands.
- If you are over the age of 50, avoid elective large gatherings such as sporting events, concerts, and movies.